CUSTOMER CARE
Returns & Refunds
Changed your mind?
Eligible consumer cancellation and return information will be provided in the final Terms of Sale and Returns policy, including the return process and any lawful exceptions.
Faulty or damaged item
Contact Jemadi Stores with the order details and a description of the issue so the appropriate remedy can be assessed.
Refunds
Approved refunds will be processed using the original payment method, subject to the applicable legal and payment-provider process.
Start a return
Email shop@jemadi.co.uk with your order number and reason for contact.
The final published returns wording should be reviewed against the actual product range and fulfilment process before launch.